Frequently Asked Questions
Everything you need to know about our clean beauty standards and services.
Are all your products 100% natural and organic?
Yes, we prioritize purity. Every product at The Earthly Alternative is formulated with certified organic ingredients and is free from synthetic fragrances, parabens, and sulfates.
Do you test any products on animals?
Never. We are a strictly cruelty-free brand. We ensure that neither our finished products nor our raw ingredients are ever tested on animals.
What is your return policy for skincare items?
We want you to love your glow. If you are not satisfied with your purchase, you can return lightly used products within 30 days of delivery for a full refund or store credit.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the US takes 3-5 business days, while international shipping can take 7-14 business days.
Is your packaging eco-friendly?
Sustainability is at our core. We use recyclable glass bottles, biodegradable mailers, and soy-based inks to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.